SMS banking represents a sophisticated facet of mobile banking, leveraging technology to offer banking services through SMS messaging. This service allows customers to manage selected banking activities using their mobile phones with ease and efficiency.
Push messages are initiated by the bank, sent to the customer’s mobile phone without a prior request. These messages include:
Informing customers of new products or services.
Notifying customers of significant account activities, such as large withdrawals, substantial payments via credit card, or other notable transactions.
Pull messages, on the other hand, are customer-initiated requests for specific information or services. Typical SMS banking services include:
Informing customers of salary deposits and other credits to their account.
Providing periodic updates, such as monthly balance summaries.
Confirming the successful or unsuccessful execution of standing orders.
lerting customers of the successful payment of cheques issued from their account.
These services are designed to offer a convenient, efficient, and high-quality banking experience, aligning with global standards of customer service.
